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--- jira_djhn_launch [2026/06/16 07:57] – [Next steps] kalaschnikow
+++ jira_djhn_launch [2026/07/16 13:15] (current) – [Misc] kalaschnikow
@@ Line 1: / Line 1: @@
+====== JIRA DJHN launch ======
+[[DJHN]]
+Testphase: ''R:\Interner Dienst\IT\Projekte\2026 Ticketsystem\2026-06-09 Testphase.docx''
+===== Necessary functionalities and features =====
+  * Anbindung an Exchange und/oder AD
+    * can be done only by a Jira admin
+    * Described in this article:
+      * https://community.atlassian.com/forums/Jira-articles/Integrate-Jira-Confluence-with-Active-directory/ba-p/1623474
+  * (teil-)automatisierte Formulare/Prozesse für regelmäßige Aufträge/Anfragen
+  * Umwandlung wiederkehrender Aufgaben in regelmäßige Tickets
+  * Verarbeitung verschiedener Eingangskanäle (Portal, E-Mail-Adresse, Telefon/Flurfunk, Teams)
+    * Chat possible, also a Teams integation exists, but IMHO E-Mail is enough for the first time
+  * Knowledge Base
+    * it should be initialized by an admin
+      * Simon should approve my request
+      * maybe it would be made with Steffen + Simon because an integration with existing Confluence can be made
+  * Sortierung durch Tags o.ä.
+    * Possibilities:
+      * Labels
+        * BUT: the field "Labels" should exists in the "Request type"
+      * Queues
+  * Verknüpfung von Tickets
+    * => WORKS
+  * ggf. automatische Zuordnung von Tickets; Übernehmen von Tickets
+    * can be done relatively simply
+  * Eingangsbestätigungen & Aktualisierungen
+    * => WORKS
+===== Questions =====
+  * E-Mail Address
+    * is ''support@djhn.atlassian.net'' really good?
+      * IMHO change it in (Bereich?) settings or make a redirect
+===== SWOT =====
+  * Strengths
+    * functionalities and their number
+    * widespread
+    * price ?
+  * Weaknesses
+    * logics
+    * too complex for "normal" user
+    * German translation
+    * "Loading..."
+  * Opportunities
+  * Threats
+===== Next steps =====
+  * Use Jira for
+    * Vouchers
+    * Hardware
+    * Personalmeldungen
+    * ?
+  * Fetch users from AD
+===== Alternativen =====
+  * [[OpenProject]]
+===== Misc =====
+  * Anfragetypen nach und nach anlegen
+    * => klären welche Anfragetypen notwendig sind
+    * am Anfang die Anfragen einfach mit einem leeren Anfragetyp erstellen?
+  * Videos von Kursen von Seibert zu Jira
+    * https://seibert.academy/
+    * Benutzer: it-abteilung@djhn.de